Shipping policy
Shipping and Delivery Policy
At Dorothy Margaret New York, we are wholeheartedly committed to providing our customers with a shipping experience that is fast, dependable, and fully transparent from start to finish. This policy has been carefully designed to outline our order processing timelines, estimated delivery windows, and other essential details, so that you can shop with complete confidence and clarity, from the moment you place your order to the moment it arrives at your door.
Order Processing Time
All orders placed through our website are processed within 1 to 3 business days, excluding Sundays, prior to being handed over to our shipping carriers. During this processing period, our team carefully verifies, prepares, and packages each order to ensure it meets our quality standards before dispatch. Please note that during periods of high demand — such as holidays or promotional events — processing times may occasionally be slightly extended, though we always strive to minimize any such delays.
Estimated Delivery Time
Once your order has been dispatched, it typically arrives within 5 to 8 business days, depending on your specific delivery destination and the shipping method used. While we work closely with our logistics partners to ensure timely delivery, please understand that actual delivery times may occasionally vary due to circumstances beyond our control, including but not limited to customs inspections, elevated seasonal shipping volume, unforeseen carrier delays, adverse weather conditions, or local delivery constraints specific to your region.
Free Standard Shipping
As a token of our appreciation for choosing Dorothy Margaret New York, we are pleased to offer complimentary standard shipping on all orders, regardless of order size, total value, or final destination. We believe that a seamless and cost-effective shipping experience is an essential part of the overall value we aim to provide to our customers.
Fulfillment Process
To maintain consistently high quality standards and streamline our operations, all orders are shipped directly from our trusted supplier or fulfillment partner facilities. This carefully structured approach allows us to ensure that each item is handled with care, properly inspected, and delivered to you as efficiently as possible, while also enabling us to maintain competitive pricing and reliable stock availability across our full product range.
Order Confirmation and Tracking
Immediately after placing your order, you will receive an order confirmation email summarizing the details of your purchase. Once your package has been fully processed and shipped — typically within 1 to 3 business days, excluding Sundays — you will receive a separate shipping confirmation email containing your unique tracking number, allowing you to monitor your order's journey from our fulfillment center all the way to your doorstep.
Please be aware that tracking information may occasionally take a few days to appear or fully synchronize within the carrier's tracking system, particularly during the initial stages of transit. A brief delay in tracking updates does not necessarily indicate that your shipment has been delayed, lost, or is otherwise experiencing an issue — in most cases, this is simply a normal part of the logistics process.
Customer Service
Should you have any questions regarding your order, your tracking information, or any aspect of this shipping policy, our dedicated customer service team is always available to assist you. Please feel free to reach out to us at:
We are committed to responding to all inquiries as promptly as possible and take great pride in providing attentive, helpful support to every customer.
Multiple Shipments
In order to provide our customers with the fastest possible delivery experience, orders containing multiple items may, on occasion, be shipped in separate packages rather than as a single consolidated shipment. This approach allows items that are readily available to be dispatched immediately, rather than delaying the entire order while waiting for additional products to arrive at our fulfillment center.
As a result, it is entirely normal for customers to receive more than one package in connection with a single order. Please rest assured that this is a standard and expected part of our fulfillment process, and should not be interpreted as a shipping error or discrepancy on our part.
Return Shipping Fees
Should one or more items from your order be returned for a refund, please note that a return shipping and handling fee of $15.50 per item will apply. This fee reflects the costs associated with processing, inspecting, and restocking returned merchandise, and will be deducted directly from the total refund amount issued.
For example:
- An order involving 2 returned items will incur 2 separate return shipping fees.
- An order involving 3 returned items will incur 3 separate return shipping fees.
By placing an order with Dorothy Margaret New York, customers acknowledge that they have read, understood, and agreed to these shipping and return-related terms and conditions.
Shipping Delays and Exceptions
While we make every reasonable effort to meet our estimated delivery timelines, we recognize that certain external factors occasionally fall outside of our direct control. These may include, without limitation, customs processing procedures, adverse or severe weather conditions, unusually high shipping volumes during peak seasons, or broader logistical disruptions affecting our carrier partners.
In such circumstances, Dorothy Margaret New York cannot be held responsible for resulting delays; however, we deeply appreciate our customers' patience and understanding, and we remain fully committed to assisting with any concerns that may arise as a result of such delays.
Accuracy of Shipping Information
To ensure a smooth and successful delivery experience, customers are responsible for providing complete, accurate, and up-to-date shipping information at the time of checkout. Dorothy Margaret New York cannot be held liable for delays, failed delivery attempts, or lost packages that result directly from incorrect, incomplete, or outdated shipping details submitted by the customer.
If you notice an error in your shipping information shortly after placing your order, we kindly ask that you contact us as soon as possible at info@dorothy-margaret.com. While our team will make every reasonable effort to accommodate such requests, please understand that we cannot guarantee changes can be made once your order has already entered our processing or fulfillment system.
Lost or Missing Packages
In the event that tracking information indicates your package has been successfully delivered, but you have not yet received it, we recommend first checking with any household members, neighbors, your building's front desk or mailroom, your local delivery carrier, or any nearby designated delivery points, as packages are occasionally left in alternative secure locations.
Please note that Dorothy Margaret New York is not responsible for packages that have been officially confirmed as delivered by the shipping carrier. That said, our support team remains fully available and ready to assist you in investigating the matter further, and we will do everything reasonably possible to help resolve the situation.
Summary
At Dorothy Margaret New York, we remain deeply committed to providing a shipping experience that is seamless, dependable, and transparent at every step — from the moment your order is placed to the moment it arrives safely at your doorstep. We continuously strive to improve our logistics processes and customer communication, ensuring that your shopping experience with us is as enjoyable and worry-free as possible.
Should you have any additional questions or concerns, please do not hesitate to reach out to our customer service team at: